FAQ
Frequenly Ask Questions
Membership
1 |
[Buyer] [Registration] How can I become a member?
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2 |
[Buyer] [Registration] Do I have to pay to become a member on ESA?
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3 |
[Buyer] [Registration] Can I become a member without email verification?
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4 |
[Buyer] [Registration] I have registered but I have not received any email verification from ESA.
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5 |
[Buyer] [Registration] Is there an age limit to sign up as a member on ESA?
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Order and Payment
- [Buyer] [Order] Can I purchase without registering as a member?
- [Buyer] [Order] How do I start purchasing at ESA?
- [Buyer] [Order] What should I do if I need more information about the product?
- [Buyer] [Order] Is the price stated on the website nett price with no further discount?
- [Buyer] [Order] Can I check out multiple products together?
- [Buyer] [Order] Can I change my order after making payment?
- [Buyer] [Order] What is an option?
- [Buyer] [Order] What is an Add-on item?
- [Buyer] [Order] What is shopping cart?
- [Buyer] [Order] How can I change the product option/quantity?
- [Buyer] [Order] What is wish list?
- [Buyer] [Order] How do I know if my order is successful?
- [Buyer] [Order] How can I check my current order status?
- [Buyer] [Order] What is my order number?
- [Buyer] [Order] What is Confirm Purchase?
Shipping
- [Buyer] [Shipping Fee] How do you determine the shipping fee?
- [Buyer] [Shipping Fee] What is Bundle Shipping?
- [Buyer] [Shipping Fee] What is Conditional Free Shipping?
- [Buyer] [Shipping Fee] What is Free Shipping?
- [Buyer] [Shipping Fee] Why is the shipping fee different between product page and shopping cart?
- [Buyer] [Shipping Fee] If I order multiple products, do I pay shipping fee only one time?
Cancellation
- [Buyer] [Cancellation] Can I cancel my order?
- [Buyer] [Cancellation] How can I cancel my order?
- [Buyer] [Cancellation] Can I cancel partially (Partial quantity)
- [Buyer] [Cancellation] I cannot find Cancellation button any more.
- [Buyer] [Cancellation] My cancellation request was rejected. What should I do?
- [Buyer] [Cancellation] How can I check if my order was successfully cancelled?
- [Buyer] [Cancellation] How can I check if my payment was cancelled successfully?